Service plan

Support of the product life cycle

Our plan can help you understand the product life cycle state of Struers equipment.
In this way, your lab can run at best efficiency and performance, without any fault.

Our policy is to help our customers to understand product life cycle stages of product life cycle and its effect on the service status.So, you can plan for the future, let your laboratory run at best efficiency and performance.

It will be our equipment is divided into three phases, depending on the specific equipment life cycle phase.

phase
hereClick to download the life cycle of our policy

    The active phase


    Are production, sale and service of equipment

  • Through Struers Service Guard provides the omni-directional Service for equipment support
  • Can provide parts of the equipment
  • Can provide equipment spare parts
  • Through Struers service package for preventive maintenance
  • Through Struers Service Guard provides the omni-directional Service support
  • The current production version of the software update
  • The warranty (warranty depends on the date of installation)

    The service stage


    Has been discontinued and no longer sell, but still provide service of the equipment

  • Through Struers Service Guard provides the omni-directional Service for equipment support
  • Within ten years after the production of provide service for equipment support
  • Can provide parts of the equipment
  • Can provide equipment spare parts
  • Through Struers service package for preventive maintenance
  • Through Struers Service Guard provides the omni-directional Service support
  • The current production version of the software update

    Stop using phase


    Has been shut down, no longer sell equipment and does not provide services

  • Equipment service support is not available
  • No longer provide equipment spare parts
  • No longer provide equipment spare parts
  • Technical support is not available
  • There is no software update available and/or update
Find equipment Find equipment Find equipment

In the table below, you can find the equipment affected by the product life cycle support plan.

See the full overview

Get inspired

With the emergence of new technology, we encourage our customers to evaluate their equipment frequently, to keep up with the growing demand of industry.

As your partner, inspire and support the preparation of you find the most suitable solution to solve your requirements, it is very important for us.

Get inspiration from the customer

Get inspiration from the case of our global customers, understanding their how to use the equipment to improve Struers laboratory preparation, preparation process and results.

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Get inspiration from the automation

Xmatic is a fully automated end-to-end grinding and polishing solution.Through automation, you can improve the reproducibility, and standardized production.

Understand Xmatic

Get inspiration from our knowledge

Process, quality control, failure analysis...We provide customers with insight, training and practical professional knowledge to ensure that your laboratory safety and reliability.

To learn more

Service plan

To update your equipment

Material phase technology development, new equipment to make your process more secure, rapid, simple, efficient and reliable.

Contact us

The new equipment to improve your performance:

Allows you to update equipment laboratory for the future, from the beginning and let you can enjoy the benefits of significantly.You can also eliminate caused by equipment failure risk of any unforeseen downtime.

Migration to update equipment will bring the following benefits:

  • Limit unforeseen failure/risk of downtime
  • Higher user security
  • Through the latest innovation efficiency
  • Through a user-friendly software enhances the working efficiency of the operator
  • Improve the processing capacity and reproducibility