Find your answer here
pay
VISA, mastercard, Europe roca, Maestro card.
In accordance with your terms of payment and Struers signed the agreement.
The order will post invoice when the goods are dispatched.
product
Online store customers can purchase Struers consumables through online store.If you want to buy equipment, accessories and spare parts, please directly to the local sales representative order or consultancy, or call 440-871-0071.
Online store
Whether you ever purchased from Struers before, you need to log in to access to the online store.Registration is very simple!
You only need to provide a unique email address and basic information about your company.First of all, please go to the website in the top right corner of the "application for account".
Please provide necessary details about your personal contact information, and you usually buy Struers consumables for the shipping address of the company.System will ask you to apply for the role of in the online store:
- Buyer: if you have the right to represent your company to purchase, and shall have the right to approve your order of the others in the organization, please choose "buyer".
- Applicant: if you want to choose procurement project, but need to submit your request to another person within the organization for approval, please select "applicant".
- Dealers: the buyer and the buyer of the same, but the world Struers dealer shall apply.
- Dealers applicant: same as the applicant, but world Struers dealer shall apply.
If you show that you are currently not Struers customers, you will need to provide my personal contact information, shipping and billing address as well as some other information about your company.After the completion of the click the "confirm".in
Within 24 hours (working days), your online store registration will be processed, you will receive a letter containing passwords and login details by E-mail.
Click on the online store at the top of the login, and then select "on the next pageForgot password?".
- Log on to online stores,
- Select "user details" link
- Click "change password" or "change email"
If you agree to receive email from the online store, this only applies to communication about your online shop account.Unless otherwise agreed, we will not send you promotional materials.
If you wish to receive new product information, information about education plan, etc., pleasehereRegistration.
- If you are a customer account manager, please login and select the company you want to add user/position
- Hovering over the screen on the top right corner of the name of the company
- Click on the "customer details"
- Click the "apply for additional user", and provide contact information for new users
- Then, by determining you want new users to have the role of choice to give the user access company/position
- Click "login" application
- Your application will be dealt with in 24 hours (working days), the application of the user should receive an email from the online store, to provide the login details
- Log on to online stores,
- Hovering over the screen on the top right corner of the name of the company
- Select "user details" link
- Click the "apply for a new customer" link
- Provide the required information and click "finish"
- You will be in 24 hours (working days) received confirmation, confirm you can on behalf of the new company/site in the online store to purchase products
- Hovering over the screen on the top right corner of the name of the company
- In the dialog box, click on the "change"
- Click the "select" to select the location you want to buy
- Now, you can build a shopping cart for the selected company/site, view order history records, etc.
Struers fast online store order products applicable to know what you need to place an order with these projects Struers directory number of customers.It allows you to quickly before submit to add a lot of goods to the shopping cart and confirm the order.
Operation method is as follows:
- Log on to online stores,
- Go to the shopping cart
- Input item number to be added to the shopping cart and add
The required goods add to your shopping cart.Find a shopping cart, click on the "checkout" icon.
Then, click on "email" quotation, send detailed quotation by email to the relevant email address.When you are ready to buy, please login again online stores and continue to view your shopping cart.
- Log on to online stores,
- Your account details in the upper right corner of the extension
- Click the user details
- Click on the order history.
The order
You can always view your order history, check order status.If your order status is "are being dealt with," you can look forward to in the delivery date indicated in the order 1-4 working days after receiving the goods.
If your order status to "lock", may be due to the overdue invoices.Please let your accounting department via e-shop@struers.com to contact us, we will be glad to help you solve any problems and issue orders.
Usually, as soon as we receive "dispatched" update E-mail, you should be in 1 to 4 working days from receiving the order.If you have not received the order, and since the order has been more than 5 working days, please send email to e-shop@struers.com to contact our support staff
As soon as possible to modify or cancel to online store ordere-shop@struers.com.
If your order has not yet shipment, we would be happy to assist you to modify/cancel.Please note that once the goods has been delivery, may be a restocking fee.
Shipment and delivery
Will be on road transport your order Struers (dealer freight will deal with it through the conventional mode of transportation)
At this time cannot provide the cod.
We apologize for the inconvenience this may cause.If you need to return any wrong items, you only need to packaging them into the original package, then contact our online support team to arrange the return/replacement.Before to return any goods, please make sure that agree with the customer service department.For more information, please refer to the "how do I return don't need the material to the Struers?"
If you are missing items not listed on the packing list/invoice, please allow a longer delivery time.Items due to the variety of our products, you may use a separate parcel packaging, sometimes will arrive at different times.If you have any question, please contact the online store support staff.
- Before you return the goods to us, we need to issue an RMA to you, to authorize a refund
- Please contact us via e-shop@struers.com, to apply for a refund and get the RMA
- Freedom: Struers have received orders
- In the process: the order was confirmed and approved
- Has been locked: order is locked for a variety of reasons: more than credit limit, overdue invoices, etc.Please contact Struers unlock the order
- End: order has been shipped and invoice
- Cancelled: order has been cancelled